Terms and Conditions

CANCELLATION

Aktiv Solutions does not accept order cancellations once the order has been shipped. In the event the order has not shipped, cancellations may be accepted. Please contact orders@aktivsolutions.com for assistance. All sale items are final sale.

RETURNS & EXCHANGES

Items purchased from Aktivsolutions.com that are unused and in their original packaging may be returned or exchanged. Return requests must be received by Aktiv Solutions within ten (10) days of product delivery. Aktiv Solutions reserves the right to deny returns in the event the returned product(s) is not in saleable condition or has become damaged in any way during the return shipping. All shipping costs associated with returned items are the responsibility of the customer. Please note that due to safety concerns related to COVID-19, we are very limited in our ability to accept equipment returns that may require decontamination. A 25% restocking fee may additionally apply for the return of certain products. All sale items are final sale. All Gym Wipes are final sale. 

SHIPPING

Orders cannot be shipped to PO Boxes. *Free ground shipping applies only to U.S. orders $199+. (Excludes Hawaii, Alaska, and Canada) *Offer is not valid for Gym Rax product orders.

Due to fluctuations in demand, accessory items may ship within three to 14 days of order placement.  As we have multiple warehouse locations, some orders may have split shipments based on the location of the items ordered. Orders with multiple items may be shipped in separate boxes, with no additional shipping charges.

Gym Rax orders will ship within four weeks of order placement. Gym Rax will arrive unassembled, on one or more pallets measuring up to 92″x 48″ each. Certain individual components/boxes could weigh as much as 55lbs. Smaller accessories may ship separately.

GYM RAX ORDERS

I acknowledge that I am purchasing Gym Rax functional training equipment in an unassembled state and will be responsible for ensuring that the assembly of the equipment is performed properly as per the instructions provided by Fitness Ventures International.  Further, I hold Fitness Ventures International harmless from any and all claims, including, but not limited to, personal injury and property damage arising from the handling of the unassembled products once delivered, the  installation process itself, and/or the use of improperly installed/assembled equipment.  If the purchaser is unsure of their ability to properly assemble/install Gym Rax equipment, Fitness Ventures International recommends hiring a professional installation company.

If you are interested in utilizing a professional installer, please contact our customer service team who may be able to refer you to a group in your area.

WARRANTY

For product warranty information, please reference the Specifications tab within each product entry on our website.

CUSTOMER REFERENCE

Customer acknowledges and agrees that FVI may disclose Customer’s name on FVI’s client lists and on other promotional materials.

MISCELLANEOUS

Customer will hold in strict confidence the terms of this Agreement. All notices between the parties shall be in writing and shall be sent by personal delivery or certified or registered mail. The laws of the State of California, other than choice of law rules, will govern this Agreement. Any dispute regarding this Agreement shall be subject to the exclusive jurisdiction of the courts in Los Angeles County, California. If any provision of this Agreement is held to be illegal, unenforceable or void, then each other provision will remain in effect. No failure of either party to enforce any provision of this Agreement shall be construed as a waiver of that or any other provision. This Agreement sets forth the entire agreement between the parties on the subject matter hereof and supersedes all prior quotes, purchase orders, proposals, agreements and representations, whether written or oral. This Agreement may be changed only in writing signed by both parties. Customer represents that the person signing this Agreement is duly authorized to sign this Agreement on behalf of Customer and that no further approvals are required.